Lankanest.com

Terms and conditions of Lankanest.com

Thank you for considering purchase from lakanest.com. We would like to draw your attention to our terms and conditions as set out below. They enable us to provide all our customers with a smooth and efficient service.

And also do our best at all times to make sure those customers will be happy with the products we sell, and services we provide. However, so as to leave no doubt, the following notes allow customers to check on our terms and conditions before ordering, and advises them of their recourse should they not be satisfied.

Our business is subject to the laws of the Democratic Socialist Republic of Sri Lanka.

Privacy policy – Secure/ Payment

lankanest.com is committed to safeguarding your privacy online. We recognize your need for reasonable control of personally identifiable information that you share with lankanest.com

When you order, we need to know your billing and the recipient's information. This allows us to process and fulfill your order. This will use only for the service you have sought and would not be under any circumstances passed on to any other commercial purpose or to a third party.

To process your credit card information, our gateways use Secure Sockets Layer technology (SSL). This is the standard and best possible technology in use at this time. SSL encrypts all information, you input to payment gate way. This makes it virtually impossible to be intercepted by an unauthorized party

How Encryption Works

Imagine sending mail through the postal system in a clear envelope. Anyone with access to it can see the data. If it looks valuable, they might take it or change it. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. Encryption scrambles the data, essentially creating an envelope for message privacy.

lankanest.com accepts online payments via VISA, Master card, AMEX and Discover cards. This means that if paying by credit/debit card our company name will be shown as "Lankanest.pvt.ltd” on your card statement.

Our online shopping procedure is quick and simple. The payment request will contain a link that will allow you to make the payment using PayPal or Moneybookers secure online payment environment. So your online payment is through Secure Payment Gateway,

Descriptions of Products we sell

All items are sold as genuine, and as described in the item description. The image displayed on the website pertaining to the description, is the actual item being offered for sale. Customers can contact us before purchase, if they need a fuller description of any aspect of the goods.

• Whilst great care is taken with the description of items listed, if any item is incorrectly described, and is returned intact within 7 days of receipt by the buyer, to the seller, Lanka Nest (Pvt) Ltd, a full refund for the purchase of the item will be made.
• The following items will not be returnable:

1. Food Items
2. Items containing 10 or more items i.e.: Hampers, Fruit Baskets, etc
3. Used or Damaged items

• If it is necessary to identify an order, the date of the order, plus the customer's name and address, are sufficient to act as a reference. If an invoice is raised, this will have an invoice number on it

Delivery

After completion of payment, it is our normal practice to dispatch orders on sharp delivery date and time which was specified by the customer when he is placing an order. If we are unable to process an order with mentioned time frame we will contact the customer to confirm that the order is still required, to explain the delay, and to confirm our expected date of delivery. If an order is not processed within 7 days, and our proposals are not acceptable to the customer, a full refund would be made.

lankanest.com has a professionally trained delivery assistance to deliver your gifts. They do their best for quick delivery of your gift on time to the Recipient. We are pleased to offer FREE delivery services in Colombo and its suburb.

Cancelling Your Order

You may cancel any item from your entire order, provided it has not been dispatched. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spam bots, you need JavaScript enabled to view it if you wish to cancel or alter your order and the billing amount can be refund to your credit card within 3 days time.

Returns and refunds

Should a customer not be satisfied with a product, they should return it within four days of receipt. The recipient in Sri Lanka can return the goods delivered by Lanka Nest only if delivered items are found to be defective or perished or damaged at the time of delivery. However, any electronic item (a consumer durable) is found to be defective after delivery the recipient may make a request for replacement. We always deliver such consumer durables with a warranty from the manufacturer.

We understand that customers can from time to time make errors in orders, and will always attempt to make refunds or replacements if this is practical. Customers are liable for the cost of postage to us when returning goods, and are responsible for the safe transit of the goods. If posting goods to us, a receipt should always be obtained. Refunds are normally made within a day or two of receipt.

Complaints

All complaints should be directed to lankanest.com Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Complaints will be acknowledged, at least, within two working days of receipt. A full answer will be made within 3 days

Pricing

All prices listed on lankanest.com are in American dollars. Total delivery charges or postage charges are clearly indicated during the checkout process and are also explained in full in the delivery section of our website. Therefore, the total cost of your order is the price of the products ordered plus delivery or postage charges as set out in the delivery section of the Website. lankanest.com does not apply hidden fees or surcharges.

Order Acceptance

Where we suspect a fraudulent attempt to obtain goods from lankanest.com we will decline the order. We may ask for further evidence of proof of identity and card holder billing residence where necessary as well. In such cases we have rights to get back delivered order from the recipient mentioning about the fraud.

Thank you for your custom.